Please review our policy carefully.
All items purchased from "Apache Vision, Inc." are returnable for Refund or Exchange within 21 days of receiving. All returns are subject to approval by Apache Vision. If the product has been damaged, used, and or is not in its original condition, then we may refuse to offer a refund. This means you may not fly or use any of these products. Once a product has been used, modified or damaged it may not be returned. If item is defective within the first 10 days of receipt it can be exchanged at no charge for the same item, please contact us at firstname.lastname@example.org to begin this process. Shipping and handling charges are non-refundable. Please contact us via email (email@example.com) or phone (818-358-2667) to initiate a return before shipping.
The customer is responsible for the payment of all costs including shipping, handling, and customs duties and import taxes (if any) when returning the product(s) plus a restocking fee depending on the item(s) condition:
- If item(s) are returned in an unopened box or unopened factory packaging, the assessed restocking fee will be 12%.
- If item(s) have been opened but are in new condition/never flown, the assessed restocking fee will be 15%.
- No returns will be accepted for used products or items that show any cosmetic wear.
Steps to Return:
- Contact Apache Vision via email at firstname.lastname@example.org to receive RMA#
- Package all items securely and have RMA# visible on shipping label or package
- Ship to: P.O. BOX 50166 Studio City, CA 91614
(refunds are processed back to original payment method less the restocking fee within 2 to 3 days of receipt)
Any return which gets lost or stuck in the customs is accepted as “non-received” and cannot be refunded. We urge all of our customers who want to return products to choose a traceable shipping method. Any charges incurred by “Apache Vision, Inc.” for items refused because of “Duties and Taxes” will be assessed to the return merchandise, and will NOT be refunded. Apache Vision is not responsible for the above mentioned charges, and the customer initiating a return accepts to cover these charges. If the customer declines to cover these charges the return will be reviewed as “non-received” and no refund shall be made. You can return the item you received in the same condition as you received it with your own arrangements of delivery to the return point given to you at the time your return is authorized by an Apache Vision representative. All returns must be approved; Apache Vision reserves the right to reject a returned item if it has not been previously authorized with a RMA# or is returned in a condition that is not able to be resold "As New". All packages received without RMA#'s are automatically rejected and returned at the sender's expense. We can only issue a refund when the item arrives and its condition is confirmed by our technicians through a final inspection.
Apache Vision reserves the right to change its prices without notice. Products purchased prior to a price change does not warrant or qualify for a store credit or a partial refund for any difference in pricing.